CMPD explains when to call 911 and when to dial 311
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CMPD explains when to call 911 and when to dial 311
3 months ago
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Not sure who to call? 📞 Know when to use 311 for nonemergencies and 911 for emergencies — the right call helps keep everyone safe. Emergency? Call 911. Immediate danger, fires or medical emergencies need a fast response. Nonemergency? Call 311 to report issues such as potholes, graffiti or missed trash pickup. If you are outside city limits, call 847-931-6001. The right call connects you to the right help! | City of Elgin, Illinois Government
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Know Who to Call: 311 vs. 911 Not every situation is an emergency—and knowing the difference helps keep everyone safe and things moving efficiently. Call 911 for emergencies that require immediate police, fire, or medical response. Use 311 for non-emergency City services, like reporting potholes, missed trash pickup, or code concerns. For other non-emergency situations, call 501-371-4605 (LRPD). Choosing the right number helps emergency responders focus on urgent calls while making sure your Cit
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