What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...
Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
A Look at 24 Enterprise Digital Asset Management Solutions
Nov 14, 2024 · View all 5. Bynder. Bynder, another DAM "leader" named by Forrester, aims to provide a central storage point for digital assets. It leverages AWS global services to enable scalability and performance.
Digital Customer Experience in 2024: AI-Driven Trends and Insights
Jan 23, 2024 · The Gist. DCX as a top priority: 81% of businesses consider digital customer experience extremely or very important, recognizing its critical role in overall business success. Cross-departmental ...
Microsoft's Contact Center Play: An Industry Shakeup?
Jul 18, 2024 · The Gist. Advanced integration. Microsoft Dynamics 365 streamlines CRM and customer interactions for heightened efficiency. AI-first approach. Built-in AI enhances every customer interaction ...
The World's Top Customer Experience & Digital Experience …
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
EMC, Microsoft, OpenText Among Gartner Enterprise CMS Magic …
Oct 26, 2011 · In yesterday’s look at this year’s Gartner’s enterprise CMS Magic Quadrant, we saw how growing pressure on enterprises to achieve better productivity has seen many turn to enterprise content ...
How CRM Can Boost CX and Revenue for Your Business
Feb 21, 2023 · The Gist. Journey to loyalty. The ultimate goal of customer relationship management (CRM) software is to personalize individual customer experiences at every point along their journey from ...
CMSWire's Customer Experience Learning Hub
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
Why Did Gartner Kill the Web Content Management Magic …
Jan 28, 2020 · Ding. Dong. The Gartner Magic Quadrant for Web Content Management is dead. The research and advisory firm announced in a note to clients this month it is retiring the WCM Magic Quadrant — and ...