Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial met ...

Citi Research released its quarterly Global Sporting Goods Survey last week to assess the overall market with a close eye on ...

The "U.S. Home Services Dashboard Q4 2024" report has been added to ResearchAndMarkets.com's offering. The Home Communication Services Dashboard visualizes the most important metrics informing the ...

Tesla has emerged as the dominant force in Thailand’s electric vehicle (EV) market, with the highest satisfaction score of ...

CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for ...

SATO Corporation, Press release 24 March 2025 at 10:00 am “Good value for money, quick response to problems, smooth customer service, ease of renting, pet-friendliness” – these are just some of the ...

Air has confirmed its status as the foremost intermediary services brand in the later life lending market in the latest ...

It recently captured the top spot among Philippine life insurance companies in customer recommendation based on the Net Promoter Score (NPS) survey, conducted in the Philippines by the global market ...

Churn is not the result of a single catastrophic event. It is the culmination of a series of frustrating, value-draining ...