Plus, the agentic future of customer service and support; CEOs have mixed results with AI and cybersecurity; and upgrades to ...

Artificial Intelligence (AI) is rapidly changing the game for enterprise resource planning (ERP) systems, especially w ...

Microsoft’s chief commercial officer Judson Althoff noted AI has been so useful that Microsoft was able to save more than ...

Microsoft is preparing a version of its Copilot AI tool for the Pentagon as it nears a deal to add 1 million new users from a mystery customer.

Microsoft Chief Partner Officer Nicole Dezen tells CRN that the tech giant is expanding incentives for partners to migrate customers from VMware platforms to its Azure cloud services this year.

Microsoft says it has saved half a billion dollars just by using AI in call centres, but thousands of company workers have also lost their jobs in recent years.

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...

Microsoft has announced that it will be closing its operations in Pakistan, marking the end of its 25-year presence in the ...

Confirming the move, a Microsoft spokesperson told TechCrunch that the decision is part of a global restructuring of the ...

The tech giant is keen to show staff how much AI is transforming its own workplace. Read more at straitstimes.com. Read more ...

Microsoft says AI saved over $500M in customer support, just days after 9,000 job cuts. The timing drew criticism, even as ...

Microsoft is cutting nearly 4% of the company’s total workforce, or around 9,000 workers. It’s the Tech Giant’s ...