Sakshi Tyagi, a technical support engineer for Azure App Service, is excited about advances in AI technology, like Copilot in Microsoft Dynamics 365 Customer Service, and how they can help her provide ...

Microsoft is cutting nearly 4% of the company’s total workforce, or around 9,000 workers. It’s the Tech Giant’s ...

The staggering costs of its AI investments threaten the tech giant's margins, prompting cost-cutting measures.

Microsoft is laying off thousands of employees, its third round of cuts in recent months, the company confirmed on Wednesday.

June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT ...

The Gist. Start your AI engines. Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service ...

These new Microsoft layoffs are in addition to the 10,000 job cuts planned earlier this year. The latest cuts impact sales and customer service.

New round of Microsoft job cuts hits customer service, support, and sales teams. by Todd Bishop on July 10, 2023 at 10:42 am July 10, 2023 at 5:20 pm. Share 219 Tweet Share Reddit Email.

When users, like Bob, search for "Microsoft support" or "Microsoft customer service," they may unknowingly click on one of these fraudulent links, which appear at the top of search results.

The last two days have been busy ones at Redmond. Yesterday, Microsoft announced its new Azure OpenAI Service for government. Today, the tech giant unveiled a new set of three commitments to its ...