“For Denny’s, a reset was needed coming out of the pandemic. We’ve been evaluating the portfolio every way you can imagine and identified a group that couldn’t be rehabilitated,” Valade said. “It’s ...

The ongoing evolution in loyalty presents an opportunity for retailers to retool their rewards programs to keep consumers ...

In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. A “set it and ...

Speaking of Denny’s, Sam and Alicia chat about the family-dining chain’s announcement that it plans to return to net new unit growth in 2026 after closing 150 underperforming locations; while 150 ...

Shortcuts to top-tier loyalty status can boost revenue and attract new customers, but they can also damage the brand's ...

Australian airline Qantas has announced a mixed bag of changes to its loyalty program, with increases to some award rates and ...

Forgoing access to airport lounges and early boarding can be worth it for travelers who are tired of chasing points and want to save money on flights. More frequent fliers are declaring themselves ...

With the promise of discounts, perks and more, there’s no doubt that Canadians love loyalty programs. But despite their popularity, many question if these programs are a marketing gimmick with ...

Major changes are coming to the Qantas Frequent Flyers program, with members getting access to up to one million extra seats.

I N HIS BOOK, Kaizen, Masaaki Imai, a Japanese management consultant, explains that customer satisfaction and loyalty depend ...