OpenAI has announced a couple of new ChatGPT features for WhatsApp users, adding support for voice messages and image-based ...

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so British Gas would have to pay up if it found in the customer’s favour.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor customer service record. Customers said Britain’s second biggest ...

Your first-call resolution (FCR) rate measures your performance on the number of customer interactions resolved in the first conversation. The industry standard for a good FCR rate is between 70% and ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...