consider exploring customer loyalty programs examples to better understand just how far these strategies can take your relationship-building efforts. If you take the proper approach, loyalty ...

In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

The founder and author of the Big Desk Energy newsletter, shares his thoughts on how to write an amazing email subject line, and more.

I N HIS BOOK, Kaizen, Masaaki Imai, a Japanese management consultant, explains that customer satisfaction and loyalty depend ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

An experiential retail strategy aims to enhance the perception of the brand in the customers’ minds. Consider the example of ...

Trust has overtaken pricing as the deciding factor in earning customer loyalty and ensuring that their hard-earned money is spent wisely, according to Jenny Echevarria, VP for Enterprise Data and ...

Blip cofounder believes that the focus now has to be on building trust and customer loyalty as the operational model for ...

In today’s fast-evolving automotive market, orchestrating a seamless brand experience is key to building lasting customer ...

Host events that align with your mission and bring people together. They don't have to be anything fancy. If you’re a ...

Building customer loyalty is a key goal on brands and retailers' agendas, but according to new research from SAP Emarsys, 83 ...

MANILA, Philippines — Trust has overtaken pricing as the deciding factor in earning customer ... loyalty and trust. Echevarria, cautioned that trust is fragile. It takes years to build but ...