GM once again leading the U.S. auto industry in customer retention, earning top honors in the 30th annual S&P Global Mobility ...

Loyalty programs make that possible. They empower loyalty marketers to build meaningful relationships, gather rich insights ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Algolia, the AI Search and Retrieval platform trusted by more than 18,000 businesses and millions of developers worldwide, today released six predictions for 2026, based on aggregated insights from ...

When prices rise, many businesses worry about losing customers. But the best strategy is not to avoid price changes; it is to ensure that customers feel they are getting more value than ever. When ...

Top-ranked U.S. loyalty programs for 2025 stand out for easier redemptions, ample award seats, and practical perks that can ...

Built on commercetools' flexible enterprise commerce foundation, Cora powered by Google Cloud's Vertex AI platform demonstrates how intelligent discovery can operate at scale inside brand-owned ...

BARK stock jumps after GNK Holdings and Marcus Lemonis offer $1.10/share all-cash deal—22% premium to prior bid.

If 2023-2025 were the years AI entered the conversation, then 2026 will be the year retailers learn how to operationalize it.

Google's AI Mode checkout aims to reduce friction, but retailers question what it means for brand control, cross-sells, and ...

Strong structural foundations and richer audience signals continue to shape how effectively algorithms interpret intent and ...

I, for one, am always looking for the cheapest flight. I'd rather save money on flights to be able to splurge on experiences ...