Broadvoice, a leading global customer experience technology provider, announced that its CCaaS solutions, which include the ...

Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

Post-purchase customer calls or automated surveys have become standard for high-value purchases such as cars, designer ...

WEST READING, PA — Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), has unveiled its first annual Net Promoter ...

ICE Barcelona and iGB Affiliate Barcelona have been ranked among the top 5% of global trade shows, according to research agency Explori.

Explori, which collaborates with over 7,000 global events and conferences across a broad range of industry sectors, has ...

Indonesia, Thailand, and India are Vietnam's top tourism markets, with satisfaction levels from these countries being the ...

Rafee Tarafdar has executed this transformation at both Infosys and clients, and says it comes down to data, business value ...

For further information regarding non-IFRS measures used by the Company, please refer to a copy of the Company's Annual ...