Broadvoice, a leading global customer experience technology provider, announced that its CCaaS solutions, which include the ...
Bizcommunity on MSN2d
The hidden pitfalls of relying solely on NPS and CSAT scoresYet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...
Post-purchase customer calls or automated surveys have become standard for high-value purchases such as cars, designer ...
WEST READING, PA — Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), has unveiled its first annual Net Promoter ...
ICE Barcelona and iGB Affiliate Barcelona have been ranked among the top 5% of global trade shows, according to research agency Explori.
Explori, which collaborates with over 7,000 global events and conferences across a broad range of industry sectors, has ...
Zeta Global declined 22% despite maintaining a 20%+ organic topline CAGR and remaining on track to reach $2.1 billion in ...
VnExpress International on MSN1d
Indonesian, Thai tourists express highest satisfaction after visiting VietnamIndonesia, Thailand, and India are Vietnam's top tourism markets, with satisfaction levels from these countries being the ...
Rafee Tarafdar has executed this transformation at both Infosys and clients, and says it comes down to data, business value ...
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