2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In 2025 AI went mainstream, but ...

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ONLINE shopping has become a staple for modern consumers. From fashion and groceries to personal care and tech, nearly every product is available with a few taps. Yet, many customers still cling to ...

Electroland Ghana Limited, the nation’s premier electronics and home appliance retailer, has achieved a monumental milestone ...

Robert Passikoff, founder and president of Brand Keys, zeroed in on the emerging tensions between expectations and loyalty.

Reliance Retail Ventures Ltd reported an 8 percent increase in quarterly revenue to Rs 97,605 crore from Rs 90,333 crore in ...

VIB is prioritising consistent customer experience across saving, spending, and borrowing as a core driver of sustainable growth.

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

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As part of CEO Tom Athron's ongoing strategy to make the 319-year-old grocer more 'relevant' to everyday shoppers, Fortnum's ...

High-value clients are vital for long-term business success. These clients typically generate consistent revenue, become ...

The modern retail environment is dynamic, and entrepreneurs who use optimised work devices have a higher competitive ...