Customers don’t just expect basic personalization, but tailored experiences from the moment they arrive, leaders from ...

2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In 2025 AI went mainstream, but ...

Delta Air Lines CEO Ed Bastian has raised alarms over a proposal from former President Donald Trump to impose a temporary cap ...

Millions of shoppers will see changes to supermarket savings schemes this month, following the introduction of new legislation designed to protect customer money. From January 1, any business offering ...

GM once again leading the U.S. auto industry in customer retention, earning top honors in the 30th annual S&P Global Mobility ...

S&P Global Mobility today announced the winners of its 30th annual Automotive Loyalty Awards, with General Motors and Tesla again earning the two highest awards for customer retention. The winners ...

The Chevy Equinox wins the S&P Global Mobility 2025 Overall Loyalty to Model award, driven by its redesign. GM also secures ...

Nearly 2 in 5 consumers prefer pausing over canceling, “proof that control and choice keep subscribers loyal,” Recurly found.

Customer Expectations Soar 32%, Biggest Jump in 30 Years Loyalty Shows Outsized Profit Impact Across Brand Categories ...

Robert Passikoff, founder and president of Brand Keys, zeroed in on the emerging tensions between expectations and loyalty.

And there’s a reason Costco’s renewal rate is 92.2% in the U.S. and Canada and 89.7% worldwide, according to the company’s ...

Sam’s Club, which is operated by Walmart, has seen changing consumer behavior in recent months amid ongoing economic ...