The ongoing evolution in loyalty presents an opportunity for retailers to retool their rewards programs to keep consumers ...

In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. A “set it and ...

I N HIS BOOK, Kaizen, Masaaki Imai, a Japanese management consultant, explains that customer satisfaction and loyalty depend ...

Card stores have an edge with loyalty programs to incentivize people to keep returning. It’s not hard for a card store to ...

"Brands that opt to maintain the status quo of their programs will likely begin to see some level of regression in KPIs as ...

Shortcuts to top-tier loyalty status can boost revenue and attract new customers, but they can also damage the brand's ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

Forgoing access to airport lounges and early boarding can be worth it for travelers who are tired of chasing points and want ...

Jeff’s Bagel Run, the celebrated bagel shop known for its handcrafted bagels, freshly whipped cream cheese, and craft coffees, has taken a bold step into the future of customer engagement with the ...

Press Release Antavo, the AI-powered Loyalty Platform, announces today the launch of its Global Customer Loyalty Report 2025, ...

Air India will soon extends its revamped loyalty program Maharaja Club to customers of low-cost carrier Air India Express.

British Airways is overhauling its loyalty program, shifting earning potential to be based on customer spending instead of miles flown. Starting in April 2025, customers will earn one "Tier Point ...