I N HIS BOOK, Kaizen, Masaaki Imai, a Japanese management consultant, explains that customer satisfaction and loyalty depend ...

Speaking of Denny’s, Sam and Alicia chat about the family-dining chain’s announcement that it plans to return to net new unit growth in 2026 after closing 150 underperforming locations; while 150 ...

FanDuel and DraftKings are far and away the two most popular online sports betting sites in the US. FanDuel owns the largest ...

Here we focus on understanding where you can find dependable data and how such data drives informed decisions in the dynamic ...

In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. A “set it and ...

Jeff’s Bagel Run, the celebrated bagel shop known for its handcrafted bagels, freshly whipped cream cheese, and craft coffees, has taken a bold step into the future of customer engagement with the ...

The ongoing evolution in loyalty presents an opportunity for retailers to retool their rewards programs to keep consumers ...

Just Salad, a fast-casual restaurant chain, has launched its latest ordering feature, “Salad AI.”  By utilizing personalized ...

Shortcuts to top-tier loyalty status can boost revenue and attract new customers, but they can also damage the brand's ...

Done right, loyalty programs are a uniquely effective way to improve customer retention. Research from Accenture found that loyalty program members drive between 12 and 18% revenue growth each year.

Integrating reward programs into your e-commerce strategy can boost customer loyalty by up to 30%, making it a powerful tool for driving repeat business and increasing customer lifetime value.

Think of it as a chance to enter your favorite Finger Lakes Coffee Roasters, knowing that every sip feels like the most adventurous of days. While large chains like Starbucks have successfully used ...