ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

Traditional brand building in QSR has centered on reach. Large advertising campaigns, national promotions and celebrity ...

Whether you see electronic waste as an exciting business strategy, or a way to connect with your community, it's always worth ...

Leading platforms report significant AI uptake. 8x8 cited a 75% year-over-year increase in contracts for their Intelligent ...

UAE banks are using AI and data insights to build deeper connections with customers, guiding them through life milestones and ...

The Human Experience combines customer and employee experiences into a new framework for delivering satisfaction at scale.

Asos's loyalty programme, Asos World, has surpassed 1.6 million members following its UK-wide rollout in June, Drapers can ...

Agarwal, with over 15 years in marketing and tech-driven businesses, will lead Almonds Ai’s customer experience vision across ...

The next decade will belong to the architects of scale, leaders who combine operational discipline with technological fluency ...

The transparency revolution stems from several converging forces, though digital connectivity might be the biggest ...