I N HIS BOOK, Kaizen, Masaaki Imai, a Japanese management consultant, explains that customer satisfaction and loyalty depend ...

consider exploring customer loyalty programs examples to better understand just how far these strategies can take your relationship-building efforts. If you take the proper approach, loyalty ...

The founder and author of the Big Desk Energy newsletter, shares his thoughts on how to write an amazing email subject line, and more.

Card stores have an edge with loyalty programs to incentivize people to keep returning. It’s not hard for a card store to ...

Host events that align with your mission and bring people together. They don't have to be anything fancy. If you’re a ...

Building customer loyalty is a key goal on brands and retailers' agendas, but according to new research from SAP Emarsys, 83 ...

In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Executives today face a challenging dilemma: balancing an increased focus on shareholder engagement with the reality of ...

BOSTON, January 14, 2025--parcelLab, the global provider of post-purchase experience software, today launched the industry’s ...

MANILA, Philippines — Trust has overtaken pricing as the deciding factor in earning customer ... loyalty and trust. Echevarria, cautioned that trust is fragile. It takes years to build but ...