Business Insider

Shopify launched a new AI-powered assistant to help merchants as its support staff remains under a 'Code Yellow' for 'deteriorated' performance

Shopify beta-launched an AI assistant for its help center. It can answer questions about getting started on Shopify and running an online store. It's the latest in a series of AI tools Shopify has ...
Business Insider

Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target

Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...
MarTech on MSN

Shopify wants to put commerce inside every AI conversation

Universal Commerce Protocol lets AI agents connect directly to merchants and complete transactions in platforms like ChatGPT, ...
Business Insider

Shopify launched a new AI-powered assistant to help merchants as its support staff remains under a 'Code Yellow' for 'deteriorated' performance

Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...