In the last five years, the expert-based business world has been crowded with more of the same thing. Creating something that already exists in the market is easy and feels safe but it is exactly what ...

When it comes to conducting effective interviews, the stakes are often high, especially in investigative scenarios. Few understand it better than retired FBI and IRS Special Agent, Michael ‘Mike’ ...

Hiring the right employee can make all the difference to the success of your team and the overall culture of your workplace. A strong hire brings fresh ideas, enthusiasm, and applicable skills to the ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. By actively collecting client feedback, your law firm can establish a window to manage and improve client experience and ...

Last week, we talked about creating a great value proposition. But to make that happen, you need to truly understand your ...

In a recent Law.com Trendspotter column, we wrote that, while law firms live and die by the quality of their client service, a troubling number of them appear to be actively avoiding seeking feedback ...