This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. DNB has been using Boost.ai-powered virtual agents as the ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

Conclusion AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, today announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s ...

Over the last year, Boost.ai and Aspire have been able to validate dramatic improvements in the support experience for customers and employees SANTA MONICA, Calif., Sept. 13, 2022 /PRNewswire/ -- ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

HP has started offering customers a “virtual agent” service on its customer support site. The agent can handle common queries without human intervention, letting customers get help after the support ...

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...