24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

The post Verizon Outage Prompts FCC to Collect Customer Complaints appeared first on Android Headlines.

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...

As stated, Verizon has sent $20 of account credit to those customers affected, and even stretched to $200 for some businesses who complained about the impact on their custom. However, should the FCC ...

If you are Verizon customer, like me, you’ve probably been scrambling to make phone calls, send texts, and get online since Wednesday, due to a massive nationwide service outage. (I am writing this ...

Long wait time on Verizon chat and Verizon Customer Service today? Following a massive Verizon outage on Wednesday, Jan. 14, customers will get a small credit today if they log into My Verizon app, ...

Verizon offered a standard $20 credit per account after last week’s outage. However, some customers were reportedly able to get higher compensation, $200 in one case, by contacting customer service.

After one of our team members reconsidered his plan to leave Verizon, we asked where you stand. The results were quite telling.