The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

While the adoption and usage of artificial intelligence (AI) have accelerated at an unprecedented rate over the past 12 months, the technology and the motivation driving its use have been prevalent ...

Financial advisors climb 1% to post an industry-leading -- and record high -- ACSI score of 82, marking their fifth year of improvement. Gains in trust, advisor interactions, account opening, and ...

Consumer rights compose a legal framework upon which companies are held accountable for their actions–thereby they function as a safety net that promotes consumer confidence. Such rights encompass the ...

Customer sentiment is the emotional tone or attitude expressed by customers toward a brand, product or service. Understanding this can give companies a significant advantage in shaping business ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

A CRM cycle is essential for businesses looking to effectively manage their customer relationships and drive growth. This process involves progressing through various stages to achieve success. When ...

Further expanding on yesterday's story, understanding customer satisfaction is crucial in the automotive industry. It's not just about the quality of the car, but how well it meets the expectations of ...