IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

I'm at the cusp of a huge move up in my career, and I could use some perspective from some others in IT. By title, I'm currently a Network Administrator, although my responsibilities are those of a ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

WIESBADEN, Germany -- Internet down? Computer or printer not cooperating? There are two ways users in Europe can request IT support -- by calling the Europe Enterprise Service Desk at DSN 119 and by ...