People often define tacit knowledge as knowledge that you can’t put into words, but this negative definition doesn’t say what tacit knowledge is—just what it isn’t. Tacit knowledge is typically not ...

Sugarwork was founded as a software platform to preserve institutional knowledge from subject matter experts, particularly as employees departed. This supports succession planning and helps onboard ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Andrew Muniz is a higher education consultant and a ...

Edmondson, Amy C., Ann Winslow, Richard Bohmer, and Gary P. Pisano. "Different Patterns of Performance improvement for explicit and tacit knowledge: An empirical test." .

The significance of expertise passed on by direct contact— tacit knowledge — is moot. For the last two decades of the twentieth century, a cold war rumbled on between the laboratories of physicists in ...

Last month we explored how social collaboration platforms could breathe new life into knowledge management, bringing practical knowledge management back into vogue. Now I'd like to back up my argument ...

How we react to uncertainty, and to the changes, obstacles and unanticipated circumstances that come with it, is crucial for business success—especially for leaders. Some believe that leaders gain the ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...