Salesforce today announced the Lightning Experience, a major redesign effort spanning the company’s applications and devices. The effort starts with a revamp of the desktop version of Sales Cloud, ...
Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...
Chatbot service agents and more responsive AI-powered processes become available to Salesforce Service Cloud customers today — provided they have enough historic data for the machine learning to work ...
Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Apr 07, 2022, 03:12pm EDT Apr 14, 2022, 02:05pm EDT This article ...
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