Joelle K. Jay, Ph.D., is an award-winning executive coach, LRI Director and author: The Inner Edge: The 10 Practices of Personal Leadership. Think about a time you felt awkward. Can you remember it?
Most people think reading a room is instinct, but the best observers know it is a quiet craft. It begins with noticing how people shift in their seats, how they greet each other, how they fill silence ...