Service support can make or break deals for cloud computing vendors, says Microsoft exec who points to customer service as key to Redmond's cloud play. Its competitors think likewise.

CAMPBELL, Calif., and REDMOND, Wash. — Feb. 7, 2012 — Microsoft Corp. and 24/7 Inc. today announced an agreement to jointly bring the power of natural user interfaces (NUIs) and data analytics at ...

Customer support has become a crowded battlefield in enterprise technology as software vendors such as Microsoft Corp. and Salesforce.com Inc. rush to arm organizations with tools to create one ...

Microsoft will have a new approach for organizations buying Azure services called the "Microsoft Customer Agreement," which will be available for some customers starting as early as this March.

Many of those tasks are already automated, and Microsoft’s hope is to make them better, said Jeff Comstock, corporate vice president of Dynamics 365 Customer Service at Microsoft.

Microsoft takes on customer-service In Gartner's opinion, CRM vendors with full-featured products--such as Onyx Software, Pivotal and Siebel Systems--don't have much to fear from Microsoft in ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Microsoft has updated Dynamics 365 Customer Service with a first-party voice channel, as well as AI-powered features and capabilities. Skip to main content Events Video Special Issues Jobs ...

Here’s a call you never expect to get: a customer service followup from Microsoft… ten years after the first call. That’s exactly what happened to a guy who had called the big M way back on ...

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was ...

Customer service and support records of nearly 250 million Microsoft customers left exposed after database misconfiguration.