HOW DO YOU HANDLE customer complaints? Most contractors think they do a good job of resolving them. But when asked, "How do you know?" most owners/ CEOs respond, "I don't!" Research shows that if ...

Picture this: You are meeting with a junior employee who tells you that she is concerned that a group within the organization is failing to comply with certain banking regulations. Or imagine this: ...

Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and ...

This is the second part of a three-part series exploring workplace retaliations claims. The first article, “Navigating Workplace Retaliation Claims, Part 1: Understanding Retaliation and Preventing It ...

Kiran Peddireddy and Dishant Banga are adept at utilizing data-driven solutions for resolving business issues, streamlining complaint management, and enhancing compliance. They have demonstrated their ...

In 2024, claim handling accounted for 65.2% of closed complaints. Here’s a deep look by claim, insurance and coverage type, and disposition. Consumers are increasingly filing insurance complaints as ...

Every property manager has to deal with complaints from tenants, it comes with the territory. But if you can find a way to effectively manage issues as they arise and keep your tenants happy, you may ...

One of the toughest business lessons to learn is that you can’t please everybody all the time. And while that may be simple advice, it’s easier said than done. Whether you’re a hard-line executive who ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...