Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long haul.

Loyalty programs are everywhere and have been one of the most talked about topics in the quick-service restaurant industry of late. Forty-seven percent of diners now use at least one loyalty program, ...

Loyalty has always meant different things to different people, but unpacking the different perspectives could mean millions of dollars in sales revenue for CPG brands and grocery retailers. 84.51°, ...

Lena Kleinwechter, Customer Engagement & Loyalty Strategist at Talon.One The momentum behind loyalty has never been stronger. According to data from Mintel, the UK has seen a sharp increase in loyalty ...

Despite seemingly every store offering its own loyalty program, shoppers, on average, have 10 loyalty cards in their wallet, according to the new Living Loyal study from customer engagement agency The ...

Shoppers who often visit certain retailers are just as likely to go to other retailers in the same category, according to new research from purchase-based advertising research firm Cardlytics. The ...

Honesty, loyalty, friendship, and wealth are all basic human instincts and desires. Each is individually viable, however when the elements become synergistic they increasingly amount to greed and ...

The definition of loyalty has evolved with the workforce, and today’s professionals seek purpose, flexibility, and consistent growth over long-term stability, says a report. According to a report by ...