I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

Improving the patient experience has emerged as a top strategic priority for many hospitals and health systems, as a poor hospital experience can wield damaging effects to the organization’s bottom ...

Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

TO NEW PROVIDERS IS NOW OPEN. YEAH, MONICA, AS WE REPORTED ALREADY, FOR NOW, THOSE CUTS AND EXETER HOSPITAL ARE BEING HELD FOR UP TO THE NEXT SIX MONTHS. EXETER HOSPITAL LEADERSHIP SAYS IT’S NOW DOING ...

Survey: Two-thirds say lousy call-center experience can drive them away, 06/12/07: An unsatisfactory call-center experience will prompt roughly two-thirds of customers to either abandon or consider ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...