63% of business leaders describe their organizations as very data-driven, up 10% from 2023. Only one in two business leaders is confident about the ability to deliver timely business insights. The ...

Is AI leaving the era of "turn-based" chat? Right now, all of us who use AI models regularly for work or in our personal lives know that the basic interaction mode across text, imagery, audio, and ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

A growing number of state laws require companies deploying chatbots for one-to-one consumer interactions to disclose that the consumers are not communicating with humans. The laws all vary, however, ...

More and more people are turning to AI chatbots as if they were close friends—venting about personal struggles, asking for advice, and even sharing their deepest secrets. These conversations can feel ...

For a long time, companies treated user interaction as a collection of separate moments. Support handled problems. Sales handled opportunities. Onboarding handled setup. Operations handled exceptions.

As AI becomes increasingly integrated into our daily lives, it can be hard to know where to focus in trying to understand the changing world. Still, it is important to have thought-provoking ...

Every AI vendor claims to deliver personalization, and every organization is chasing it, but few of them are actually achieving it. According to Salesforce, 83% of marketers recognize the shift toward ...

Psychologists have long known that social situations profoundly influence human behavior, yet have lacked a unified, empirically grounded way to describe them. A new study addresses this problem by ...