This is Part 4 of a series of 5. To read Part 1, click here. When it comes to empathy, generally speaking, there tend to be two types of people—those who have difficulty empathizing with others, and ...

When I was growing up, I would from time to time complain to my mother about someone in my class at school. The complaints would generally come after I felt that the other student had slighted me in ...

Peter Ross is the CEO and cofounder of Senior Helpers, a leading national non-medical in-home senior care franchise. Empathy is often misunderstood in business. It's too easily dismissed as a “soft ...