The EEOC argues workforce demographic data collection is potentially unlawful. Critics say the move puts the U.S. back into ...

Data is the foundation of modern business strategy and the fuel for AI applications. It drives decision-making, optimizes operations, and creates personalized customer experiences, enabling businesses ...

A key condition is that the nature of the information collected must be necessary to the purpose of planning and policy ...

In 1997 the United States Office of Management and Budget issued its Statistical Policy Directive No. 15, defining the federal standards for collecting data on race and ethnicity. The document details ...

Making decisions based on customer feedback can help CX teams efficiently understand market trends and pain points to alleviate that can improve customers' experiences. One challenge in customer data ...