A new logo, a mascot, new colors and a rebuilt website mark the company's focus on AI and its AI chatbot for ecommerce ...

Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to help you choose the best solution for your small business. I’ve been ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

It's no secret that live chat software is a powerful tool for businesses of all sizes. In today's digital age, customers expect companies to be available 24/7 to answer their questions and resolve any ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

AI agents in customer service aren't a future promise anymore. They're live, resolving tickets, profiling visitors in real time, and even closing sales while teams sleep. In 2026, a true AI customer ...

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...