Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long haul.

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

When shoppers spend more cautiously, flexible payment options offer a critical edge at checkout. However, the benefits of a modern payments infrastructure extend far beyond one season, allowing you to ...

Boost customer loyalty in automotive sales with expert insights from Jen Suzuki on Loyalty-Based Sales Solutions. Learn ...

Why speed and a clear 'make-it-right' promise are the most critical drivers of customer retention. Implement a retailer-owned ...

Since the advent of digital transformation, consumers have a myriad of virtual shopping options. As a result, they will be unlikely to have any interest in staying on sites when their online ...

Both long-term loyalty and memorability are built through experiences that drive positive emotions. The average person is estimated to meet upwards of 80,000 people in their lifetime. But of those ...

Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant ...

Imagine not having to worry about where your next customer will come from. Imagine not stressing about how to market and promote your business. Imagine growing your company exponentially, at a speed ...

Like a fine wine, building a customer-centric culture takes time to cultivate. The last few years have been hard on many businesses. Their retention numbers drop and customer loyalty wane. There were ...

Springbig, the leading provider of loyalty, SMS, and customer engagement technology for regulated industries, today announced a new strategic integration with Meadow, one of the most trusted cannabis ...