Data privacy is not solely about technology – it also requires coordination among legal, compliance, and business units.

Personalization gets customers hooked, but cross the privacy line, and they’ll ghost your brand. Here's how to keep trust alive. Trust matters most. Customer trust is the foundation of successful ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Here's a problem I often see: Most businesses recognize the significance of data privacy and ...

A Consumer Reports investigation reveals how the grocery chain tracks purchases and sells customer information to third ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly changing consumer landscape. Now, delivering that same level of connection ...

With Sunday’s announcement by genetic testing firm 23andMe that it has filed for bankruptcy, customers of the site may be wondering what will happen to their data and what, if anything, they can or ...

For the Snowflake breach of 2024, AT&T customers who were affected and can prove that same demonstrated loss with documentation can receive up to $2,500. Those who were affected but have no proof of ...

Public trust in Quincy’s utilities department is under scrutiny after images of customer payment information appeared online.

The personal data of an unspecified number of UK Renault customers has been compromised following a cyber attack on a ...

Genetic testing firm 23andMe has filed for bankruptcy, raising concerns about the privacy of customer data. Although the company claims it will continue to protect customer data, experts worry that ...