Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

AI spotlights pain points. AI-powered customer analysis uncovers hidden frustrations and helps brands refine messaging, improve CX and reduce churn. Smarter segmentation wins. AI-driven customer ...

In an increasingly complex and globalized business world, precise data and in-depth analysis have become more than just strategic tools. They form the foundation for sustainable decisions that ...

A Consumer Reports investigation reveals how the grocery chain tracks purchases and sells customer information to third ...

Long gone are the days of one-size-fits-all marketing. In today’s crowded marketplace, hyperpersonalization is not only necessary to reach consumers across multiple touchpoints but expected from them.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fredrik Carlegren ...

OMN Next Gen SEO & KI-Marketing Schweiz continues to strengthen its position as a leading force in Switzerland’s digital marketing transformation by expanding its suite of artificial ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Adobe is warning its Analytics customers that an ingestion bug caused data from some organizations to appear in the analytics ...