AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Each month, I host a group of marketing leaders from across industries for an off-the-record conversation about the challenges and trends shaping our work. Some months we dive deep into performance ...

Conversations between a client and a machine are becoming more and more common. The arrival of chatbots made it possible to solve one of the main challenges of companies, customer service, and that is ...

The best AI chatbots of 2026: I tested ChatGPT, Copilot, and others to find the top tools around ...

Conversational AI, coupled with semantic search, has drastically improved the baseline for speed, convenience and self-service in customer service. It's no surprise, then, that the industry is ...

Karan Sharma is a digital commerce expert and the co-founder at Kinex Media Inc, a creative digital agency in Toronto. Just imagine what would have happened if a time traveler had handed a lighter to ...

AI chatbots for business capture leads, personalize conversations, recover carts, and drive revenue through automated sales ...

New research suggests AI chatbots can generate responses people rate as more empathetic than humans, raising questions about emotional intelligence in machines.

Every day, customers reach out to companies. They want to buy something, ask about an order, return a product or fix a payment issue. In the past, that usually meant talking to a real person on the ...

I have a special sickness. I love shedding light on startup-related buzzwords and trends. After publishing so many articles on growth hacking long before it was cool, I moved to covering anything big ...

In this special guest feature, Abhinav Girdhar, CEO of Appy Pie, believes that whatever your stand on AI chatbots for business may be, two things are certain – Chatbots will become an industry ...