While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...
A massive data breach has exposed over 10 million conversations from an AI-powered call center platform in the Middle East. According to cybersecurity firm Resecurity, the breach involved unauthorized ...
A major call center service provider in the Middle East has lost an enormous amount of private customer data after being hacked. Researchers from Resecurity spotted the hackers trying to sell the ...
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