A company's heart is often its call center since it provides a first line of defense for customer dissatisfaction, as well as an unparalleled opportunity for cross selling. But building and ...

This means that standard personality analysis and communication evaluations are not enough. To ensure that call center professionals are truly up to the task, a more advanced call center live ...

Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

EINPresswire/ -- Equature, a leading provider of mission-critical communication solutions, today announced the launch of its innovative 911 Call Simulator, a trailblazing training tool designed to ...