Issues about implementation, pricing, and customer focus reveal that perhaps no one needs CRM more than the CRM industry itself, according to a new study designed to gauge satisfaction levels among ...

Financial services companies have been among the leaders in implementing customer relationship management software, and now many of these firms are looking for ways to best use their applications in ...

The relationship between CRM vendor and its channel ecosystem has slowly been changing over the last two years, driven by a number of industry trends. Once seen almost as a commodity, a vendor’s ...

A customer relationship management (CRM) platform tracks customer data for marketing, customer service, and sales teams. But pricing and functionality differ among solutions. Asking the right ...

SUNRISE, Fla., June 11, 2019 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the 2019 Summer Nonprofit CRM Software Customer Success Report to give prospects better insight on which Nonprofit ...

When it comes to customer relationship management software, much of what businesses purchase is never put to use, according to a new study. A survey of nearly 700 companies conducted by research firm ...

Customer Relationship Management (CRM) software is a vital piece of tech that over 91% of businesses with 11 or more employees are already benefiting from. But, with such a wide range of sectors and ...

CRM solutions will take center stage this week as three major CRM companies — Interface Software, Kana, and RightNow Technologies — launch new versions and modules of their applications. The products ...

Salesforce, Oracle and ServiceNow are just a few of the 14 vendors who made Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center. The Top 14 CRM Customer Engagement Center Vendors ...

The next version of SugarCRM's open source CRM application, due for release later this week, will include a customisation tool that the company says puts its offering on a par with those of its rivals ...

SUNRISE, Fla., May 19, 2020 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the Spring 2020 Nonprofit CRM Software Customer Success Report to give prospects better insight on which Nonprofit ...