Super Bowl ad exposes battle over whether AI chatbots should be delivering ads ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

AI chatbots for business capture leads, personalize conversations, recover carts, and drive revenue through automated sales flows and smart CRM integration.

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

A small business owner in the UK has claimed that an AI chatbot offered a massive 80% discount to a customer without his ...

The new administration plans to kill the digital assistant, as testing shows chatbot spreads false rules and legal hazards ...

A customer managed to talk an automated system into a massive price cut, raising fresh questions about how far companies ...