AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...

Amazon Web Services has introduced Amazon Connect Talent, an AI-driven system for conducting and scoring voice interviews at ...

The Amazon interview process has evolved from a rigid, human-led gauntlet to an AI-augmented ecosystem where 'Connect Talent' now conducts voice interviews around the clock, scoring candidates on ...

Learn more Amazon (AMZN) on Tuesday launched its own OpenClaw-like desktop AI agent and rolled out several separate agentic ...

TL;DRAWS launched AI-powered business applications, Connect Decisions for supply chain, Connect Talent for recruitment, joining Connect Health from March, entering the $300B SaaS market against ...

AWS is expanding line of Amazon Connect business apps into a suite of agentic AI products, including new tools for supply chain planning and high-volume hiring built on Amazon’s own operational ...

Amazon Web Services (AWS) launched a new desktop AI assistant called Amazon Quick today, for its enterprise and business ...