What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the people in the call center, but it will rejigger the software stack to make ...

While agentic AI is a natural extension of chatbots and other AI technology, the right use cases must be chosen.

Oracle Corp. today unveiled dozens of new prebuilt artificial intelligence agents across its Fusion Cloud Applications suite, spanning marketing, sales, service and supply chain functions. The more ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

(GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today ...

Oracle is betting that role-based AI agents — not standalone tools — will let revenue teams cut through data silos and focus ...

A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

The AI agents analyse unified data, automate processes and deliver predictive insights, while customers can also build and manage agents via AI Agent Studio.

What if your customer support team never slept, never made mistakes, and could instantly adapt to your business needs? Enter the Claude Code Support AI Voice Agent, a new solution built with ...

AI agents that take action' are exciting because they don''t just answer questions, they do things: call APIs, move data, trigger workflows, and sometimes touch real customer or financial systems.